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FAQ's

Shipping & Delivery

Shipping and Delivery is simple and easy. Once your order is placed, we will deliver to you anywhere in Dubai & Abu Dhabi as per the below schedule:

Dubai: Delivered Next Business Day for orders placed by 3.30 pm

Abu Dhabi: Delivery on Sunday, Tuesday & Thursday for orders placed by the cutoff of 3.30 pm of the preceeding day.

We love you and our employees too! Orders placed over our weekend on Friday & Saturday delivered on Monday in Dubai & on Tuesday Abu Dhabi. We thank you for blessing us with your business and also for enabling us to be able to provide a great work environment and a happy work life balance for our team.

Free delivery for orders over AED 150/- in Dubai & Abu Dhabi. For orders below and for orders from other emirates in the UAE we may ship via courier and a delivery / shipping fee is applicable. All international shipments attract an additional delivery / shipping fee and additionally may be subject to customs and other taxes and fees upon delivery depending on the laws of the country shipped to. International shipments may take longer to be delivered owing to shipping lead times. Items will generally leave our warehouse within 96 hours for international shipments. We may ship your order in multiple shipments. The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

We do not ship to OFAC and sanctioned countries.

Refunds, Returns & Replacements

We will happily do refunds, returns and replacement for all stationery products except products on specific quote based orders within the UAE. No refund or exchange is possible for specific quote based orders, specifically requested items and orders from outside the UAE. Returns and replacements also may not possible for office equipment, toners and ink etc. If any product is faulty on delivery, we will replace it with a new product. Any refunds will only be made onto the original mode of payment.

Additional Refund Conditions:

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Ordering

To place an order, simply create an account and order online. If you prefer a quotation (specific quote based order), call our customer service team and they will send over a formal quotation.

Order Cancellation Policy

Cancellations are possible prior to goods being ready for delivery. Customer can cancel their order if the item(s) is / are not already out for delivery; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. To request a cancellation, you are required to send an email to cs@altimus.ae as soon as possible as we may deliver / ship in stock items very very quickly.

Payment, Pricing & Promotions

Prices are subject to change without prior notice.

Viewing Orders

To view the status of your order, simply login to your account for online orders, or call our customer service for information on online or offline orders.

Updating Account Information

To update your account information, login to your account at any time and update your address, email id, password and contact numbers. The user of the website is responsible for maintaining the confidentiality of their account at all times.

Online Payments with Credit / Debit Cards

Cardholder must retain a copy of transaction records and merchant policies and rules.

Governing Law

Any disputes only subject to the governing laws of the United Arab Emirates.

Minimum Age of Website Users

Persons using the website who are minor / under the age of 18 should not register as a user of the website, and shall not transact on or use the website. We do not knowingly collect information on users younger than 18 years of age.

Website Currency

The currency for all transactions on the website is AED, the UAE Dirham.

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